Returns & refunds

Refunds: We offer all our customers refunds for non personalised goods that are returned within 7 days. The product must be in the same condition that it was sent. You may cancel your item within 12-24 hours as long as the printing has not been started. and you must phone our customer service team & also email to confirm. We do not pay for returning postage. What you can’t send back Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard personalised options offered by our company to all customers), is personalised or otherwise can't be resold due to a bespoke element.
  • Perishable products (like food or flowers)
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
  • Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.